Help Centre
Welcome to our Help Centre. Here you’ll find answers to common questions about our products, shipping, returns, and warranty.
Product & General Questions
Yes. All items we sell are checked for compliance with relevant Australian standards, including food safety, electrical safety, and battery transport requirements.
We accept all major debit and credit cards, plus secure checkout options like Apple Pay and Google Pay.
We offer a 30-day change of mind return policy. Products must be unused, in original packaging, and returned at the buyer’s expense. Once received and inspected, we’ll issue a refund.
Shipping & Delivery
Orders are shipped from Victoria, Australia. Most metro deliveries arrive in 2–5 business days. Regional and remote areas may take longer.
At this stage, we only ship within Australia.
Once your order is dispatched, you’ll receive a tracking number by email. You can follow your parcel online via the courier’s website. You can also monitor your orders via your account.
Shipping costs are calculated at checkout and vary depending on delivery location.
Warranty & Returns
For more details on eligibility and exclusions, please see our full Refund & Returns Policy.
All products purchased from Minutes Made come with a 12-month limited warranty covering manufacturing defects in materials and workmanship.
- Faulty components or workmanship.
- Electrical or mechanical failures not caused by misuse.
- Defects that prevent normal, intended use.
- Normal wear and tear.
- Accidental damage, misuse, or neglect.
- Improper cleaning or use outside instructions.
- Unauthorised modifications or repairs.
If your item is dead-on-arrival or develops a fault within the first few uses, contact us immediately. We’ll arrange a replacement or refund.
- Contact us with your order number and a description of the issue.
- Our team may request photos or a short video to help assess the problem.
- If approved, we’ll provide instructions for repair, replacement, or return.